If something goes wrong
We will refund your payment in full if:
- your report is not delivered within a reasonable time and we cannot fix it, or
- the report is materially wrong because of a mistake on our side, or
- you were charged twice by mistake.
Email hello@homedata.ie with your order details and we will reply within two working days. Refunds go back to the card you paid with and can take a few working days to arrive.
Cancelling after delivery
A report is a digital product that we start producing as soon as you pay. At checkout you agree that we may do this, and you accept that you lose the 14-day right to cancel once the report has been delivered. This does not affect your rights if the report is faulty or not as described.
What is not a fault
A report reflects public data and the address you give us. If a different address or site outline would have been better, or the data at source was wrong, we will happily rerun the report for you, but this is not a reason for a refund.